Why I love flawed systems - and you should too
People tend to think of designing systems and having the end goal be perfection. That one day you'll be able to figure out the perfect system with the perfect arrangement of if thans and all the contingency planed for and the system will be done.
These type of system though are actually absolutely useless.
You wanna know why?
Because you're human and this is a wonderful thing!
Join me for today's podcast to find out why you actually want to have flawed systems around you and the biggest mistakes people make in trying to design the perfect system and discover a system that you use every. single. day without realising.
A Note On Transcriptions - In the interest of simplicity, I'm using Descript* to make podcast publishing as easy as possible. This means that sometimes the transcript won't match what I'm saying and sometimes it'll be hilariously different (tag me on Twitter telling me the funniest transcription you've found).
This podcast uses the following third-party services for analysis:
Chartable - https://chartable.com/privacy
Transcript
Often people see systems as props they're things you do, ways of
Jonathan Stewart:being you impose on yourself to fix or manage you so you can pretend all those
Jonathan Stewart:inconvenient human bits don't exist.
Jonathan Stewart:And have a nice tidy productive life and business.
Jonathan Stewart:However, there is one small problem systems are incredibly human.
Jonathan Stewart:We ourselves are made up of multiple systems.
Jonathan Stewart:Your body is multiple systems interconnected together.
Jonathan Stewart:The way that you think you move around the world, the way you see things.
Jonathan Stewart:Is a system.
Jonathan Stewart:A system is not something you do, and it's not reserved for the
Jonathan Stewart:people who are systems orientated.
Jonathan Stewart:Systems are what we do.
Jonathan Stewart:And in this episode, I wanted to explore the systems of humanity of us.
Jonathan Stewart:The things that make us human.
Jonathan Stewart:Because if you start with what you know There's a lot you can do.
Jonathan Stewart:And this one I'm going to focus specifically.
Jonathan Stewart:Around the cycle of experience.
Jonathan Stewart:Our cycle of experience, how we experience life day to day.
Jonathan Stewart:So the cycle of experience is a term used in gestalt psychology.
Jonathan Stewart:And to put it plainly it's a way of viewing the fundamental human
Jonathan Stewart:way of finding out what you need.
Jonathan Stewart:Moving to action to actually get it and then learning from the
Jonathan Stewart:experience, there have been so many different ways of thinking and talking
Jonathan Stewart:about it but I think my favorite way is thinking of it simply as.
Jonathan Stewart:Us moving through flow.
Jonathan Stewart:It's the ability to go between withdrawal and not having any interest
Jonathan Stewart:or any knowledge or any, anything into making full contact with what we do.
Jonathan Stewart:And then withdrawing again and we move past this.
Jonathan Stewart:Now in a previous podcast episode, I think either this one or another one.
Jonathan Stewart:I asked you to stop and look around where you are now and just let your eyes.
Jonathan Stewart:Look around the room.
Jonathan Stewart:Do that for me right now.
Jonathan Stewart:And as you do that, Notice what your eyes are doing.
Jonathan Stewart:I said to look around the room.
Jonathan Stewart:Look at what's around you.
Jonathan Stewart:And you may have noticed that your eyes are.
Jonathan Stewart:Focusing on things, moving from object to object, to object between
Jonathan Stewart:objects over and over again.
Jonathan Stewart:This in essence is the cycle of continuous experience.
Jonathan Stewart:This happens every day, all the time.
Jonathan Stewart:We go from focus or figure to figure we move between the plate
Jonathan Stewart:that settle on the sofa across from me to the PS five controller.
Jonathan Stewart:That's next to me.
Jonathan Stewart:And the bit in the middle is the interesting bit.
Jonathan Stewart:The part that is there, but it's not there.
Jonathan Stewart:It's the ground, it's the background stuff that happens.
Jonathan Stewart:The fertile void is what it's called.
Jonathan Stewart:And I find that really fascinating.
Jonathan Stewart:That us as human beings have a system of awareness.
Jonathan Stewart:So if I was to break these down into each of the different flow
Jonathan Stewart:states, because Of course I would.
Jonathan Stewart:Why wouldn't I.
Jonathan Stewart:We start with a sensation where you notice.
Jonathan Stewart:Huh?
Jonathan Stewart:That's the thing that's happening right now.
Jonathan Stewart:Then quickly moves into that nagging of Huh, this is bothering me.
Jonathan Stewart:This is distracting me a little bit from that you move into action.
Jonathan Stewart:You know what you need to do.
Jonathan Stewart:You've had the chance of figuring out the steps that you need to take to do it.
Jonathan Stewart:And you're now moving towards it.
Jonathan Stewart:Once you've done this you make actual contact.
Jonathan Stewart:This is the height of the experience.
Jonathan Stewart:This is the exciting part of that.
Jonathan Stewart:Oh my gosh.
Jonathan Stewart:I have achieved this.
Jonathan Stewart:Then we move into the final stages where we're starting to withdraw from the
Jonathan Stewart:object you have this sense of resolution.
Jonathan Stewart:Now.
Jonathan Stewart:Not necessarily positive or negative.
Jonathan Stewart:But you have that moment of this is done.
Jonathan Stewart:I've made that connection and now I'm moving away.
Jonathan Stewart:It is coming out of my awareness of that area of experience.
Jonathan Stewart:It's no longer.
Jonathan Stewart:The main focus of my experience.
Jonathan Stewart:And then from there, you're moving towards that completion.
Jonathan Stewart:It's like, okay, I am done.
Jonathan Stewart:I wipe my hands and put it away.
Jonathan Stewart:It is now finished.
Jonathan Stewart:And these three sections can.
Jonathan Stewart:Be broken down into these multiple.
Jonathan Stewart:These multiple stages can be broken down into three sections.
Jonathan Stewart:You have planning.
Jonathan Stewart:Doing and reflecting.
Jonathan Stewart:Now.
Jonathan Stewart:As wonderful, wonderful human beings.
Jonathan Stewart:Often there are parts of those stages where we are not very good at.
Jonathan Stewart:Or we spend too much time in.
Jonathan Stewart:The idea behind the experience the cycle of experience is that it gives us the
Jonathan Stewart:ability to see what we're doing to be aware of it, to make contact and then
Jonathan Stewart:create meaning from the experience.
Jonathan Stewart:So then it becomes part of us.
Jonathan Stewart:It becomes part of who we are.
Jonathan Stewart:This is the system that we do.
Jonathan Stewart:And for those who are learning nerds, You would probably recognize
Jonathan Stewart:it as gold learning cycle.
Jonathan Stewart:It is the planning, the doing the reflecting it's that cycle
Jonathan Stewart:of learning that we have to do.
Jonathan Stewart:And the layers of reflection.
Jonathan Stewart:And I find that fascinating because just bringing awareness to our awareness,
Jonathan Stewart:which is exactly what I'm doing right now.
Jonathan Stewart:Allows you to go.
Jonathan Stewart:Huh.
Jonathan Stewart:I struggle with this part.
Jonathan Stewart:Not the best at noticing when something is drawing my attention, the planning stages.
Jonathan Stewart:I have a tendency to perhaps rush in to making action and contact.
Jonathan Stewart:I don't plan.
Jonathan Stewart:I don't have that moment of.
Jonathan Stewart:Sensation or awareness.
Jonathan Stewart:I'm not aware of it until the very last minute.
Jonathan Stewart:And then I'm already making contact with it and it's too late.
Jonathan Stewart:Or perhaps you're like me and you have a tendency to mess the reflection
Jonathan Stewart:of satisfaction you move from.
Jonathan Stewart:Withdrawal to action.
Jonathan Stewart:You move from.
Jonathan Stewart:Contact an action.
Jonathan Stewart:You got action contact.
Jonathan Stewart:You just continually move from one thing to another.
Jonathan Stewart:From one thing to another, you notice something, you do it,
Jonathan Stewart:you go back to noticing someone else, you do something else.
Jonathan Stewart:And you're just constantly going back and forth, back and forth.
Jonathan Stewart:Instead of having time to reflect.
Jonathan Stewart:This is something that a lot of people, I talk to a lot of my clients.
Jonathan Stewart:I noticed that straight away is the fact that they know what they want.
Jonathan Stewart:To achieve, they know the end goal, but they don't know what they
Jonathan Stewart:actually want and what that looks like, what that can actually be,
Jonathan Stewart:how that actually can show itself.
Jonathan Stewart:Now, this is, this is a bit of a heady topic for this one.
Jonathan Stewart:And I want to give you a real example of like, what.
Jonathan Stewart:Let's talk about a real, tangible example of.
Jonathan Stewart:That flow of continuous experience, that, that way of where we experience things.
Jonathan Stewart:And the example that was taught to me.
Jonathan Stewart:Was.
Jonathan Stewart:Having a drink.
Jonathan Stewart:So I'm sat here.
Jonathan Stewart:Talking to you.
Jonathan Stewart:On this podcast, recording it in my living room, but I notice.
Jonathan Stewart:Just just the little sense that my throat is a tiny bit dry.
Jonathan Stewart:It's just that little bit now.
Jonathan Stewart:And as I'm continuing to talk to you, I can.
Jonathan Stewart:See that there's a bottle of water next to me.
Jonathan Stewart:And it's now beginning to distract me.
Jonathan Stewart:I can not really focus fully on what I'm talking about because I'm
Jonathan Stewart:looking for my bottle of water.
Jonathan Stewart:And now I need to go, okay, well, what am I going to do?
Jonathan Stewart:What am I going to do about it?
Jonathan Stewart:What action do I need to take right now?
Jonathan Stewart:Is it, would it be, would it make sense for me to grab my bottle?
Jonathan Stewart:Would it make sense for me to grab my bottle right now?
Jonathan Stewart:Can I.
Jonathan Stewart:I don't seem to have it in the room for me, but I know it's there.
Jonathan Stewart:And so I understand what's happening next.
Jonathan Stewart:I can take a drink if I had it with me.
Jonathan Stewart:I could take a drink.
Jonathan Stewart:And I have.
Jonathan Stewart:Contact with that.
Jonathan Stewart:So, what am I going to do about it?
Jonathan Stewart:That's the next point is what action do I need to take?
Jonathan Stewart:Well, I need to grab my cup.
Jonathan Stewart:That's the simple fact I need to come in and, and grab my cup.
Jonathan Stewart:Once I've grabbed my cup, I can take a drink.
Jonathan Stewart:I can tip it up.
Jonathan Stewart:And I actually have contact with that liquid, with the
Jonathan Stewart:sustenance of having a drink.
Jonathan Stewart:And now I know.
Jonathan Stewart:Ah, yes, that's better.
Jonathan Stewart:I've swallowed my drink.
Jonathan Stewart:My throat is no longer dry anymore.
Jonathan Stewart:And I'm ready to go on with the episode.
Jonathan Stewart:I'm ready to continue with what I'm talking to you about.
Jonathan Stewart:Okay.
Jonathan Stewart:So what the actual hack does having a sip of tea have to
Jonathan Stewart:do with building a business.
Jonathan Stewart:And being productive and finding simplicity.
Jonathan Stewart:When it comes from that fundamental aspect of starting with you.
Jonathan Stewart:Everything you build starts from you.
Jonathan Stewart:Every part of your business and your life stems from where you are right now.
Jonathan Stewart:As I've said in previous, upstairs, I don't know.
Jonathan Stewart:I will keep saying.
Jonathan Stewart:If you're able to understand how you as a system work, you can
Jonathan Stewart:start to use the systems that.
Jonathan Stewart:Every single human being has.
Jonathan Stewart:To create a business system to create a project manager, a task manager,
Jonathan Stewart:whatever the tactically things.
Jonathan Stewart:It starts from understanding why you start from.
Jonathan Stewart:What is the context that you're staying with?
Jonathan Stewart:What is the context that you're coming from?
Jonathan Stewart:Because as I said, right at the top of the episode, Instead of
Jonathan Stewart:seeing your systems as props.
Jonathan Stewart:You could move from a place of ha I am a human being, which means
Jonathan Stewart:my system doesn't have to be.
Jonathan Stewart:Perfect.
Jonathan Stewart:It can be flawed.
Jonathan Stewart:Um, Flexible and work in different ways based on where I am right now.
Jonathan Stewart:That's where the humanity comes from your systems and being able to go in
Jonathan Stewart:and say, well, how do I want it to feel?
Jonathan Stewart:Because we are emotional human beings.
Jonathan Stewart:We run emotionally.
Jonathan Stewart:Every single client I work with.
Jonathan Stewart:I am always asking that same question.
Jonathan Stewart:How do you want your system to feel?
Jonathan Stewart:What does it need to feel like for you?
Jonathan Stewart:And I don't necessarily mean it from a, uh, a woo or a spiritual standpoint.
Jonathan Stewart:I mean, from a real tactical standpoint, do you want it to feel simple?
Jonathan Stewart:Do you want to.
Jonathan Stewart:Would you want it to feel, uh, deep, but you want it to feel shallow?
Jonathan Stewart:Like what you want it to feel like?
Jonathan Stewart:Because as I've said multiple times before the words matter, so words
Jonathan Stewart:you're using, when you're talking about your productivity or what you do.
Jonathan Stewart:Because then you can define those things, the feelings that you're
Jonathan Stewart:feeling defined them, and it gives you something to work from.
Jonathan Stewart:The most overwhelming part of setting up a system.
Jonathan Stewart:From the experience I've had with my clients is knowing where to start.
Jonathan Stewart:Why do you start?
Jonathan Stewart:I'm starting from scratch.
Jonathan Stewart:The cool thing is you're not starting from scratch.
Jonathan Stewart:System's a human.
Jonathan Stewart:You are a human.
Jonathan Stewart:Start with you.
Jonathan Stewart:And if we're in the like, you know, 50th century and there are aliens around who.
Jonathan Stewart:Systems work differently, but I am sure that you have some form of a system too.
Jonathan Stewart:So.
Jonathan Stewart:Systems are not.
Jonathan Stewart:Something.
Jonathan Stewart:That is external.
Jonathan Stewart:They start internally.
Jonathan Stewart:And I think that's where a lot of.
Jonathan Stewart:Systems design is full short.
Jonathan Stewart:It's a prescription.
Jonathan Stewart:It's a, this is how you work.
Jonathan Stewart:This is how you fix what is broken.
Jonathan Stewart:This is how you do things.
Jonathan Stewart:This is how you stop to work in the right type of way in
Jonathan Stewart:the right format, in the right.
Jonathan Stewart:Et cetera, et cetera.
Jonathan Stewart:You are not broken.
Jonathan Stewart:Your system, isn't something to fix you.
Jonathan Stewart:It is not a thing to make you better.
Jonathan Stewart:It is.
Jonathan Stewart:Uh, part of you.